Sky Go Freezing

Sky Go Freezing On Ipad
Sky Go Keeps Freezing On Laptop
Sky Go Freezing Point
Sky Go Keeps Freezing On Mac

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

Sky Go Freezing On Ipad

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

I have come to realise that if I have the Sky Q box on (green light) and the TV on, I have a small chance of watching a bit of say a half hour episode of something on my Sky Go app (before it crashes again), but if I turn the TV off (TV has a red light and is on standby and the Sky Q box is still on and working), the Sky Go app instantly loses. The new box was working fine for 3 months but then system kept freezing up. Called Sky who told me that it was a problem with the viewing card and they could order a card for me. I asked whether the exisiting card would still work in the meantime and Sky confirmed that it would. So told Sky to go ahead and order new viewing card.

Someone has posted about Sky launching Sky Go Extra tomorrow, so I'm not sure if it's related. I tried Google Chrome, IE9 (I think it was, or whatever the latest version was a year ago) and Firefox. I have the same problem with Netflix, which uses Microsoft Silverlight too, so I have put it down to Silverlight not the browser I was using. Today, when I fired up Sky Go, launched a channel and went to full screen I got the symptoms we're here to talk about. One contributor mentioned a freeze every 70 seconds or so, I put a stopwatch on it and it wasn't 100% consistent but between 60 and 80 seconds covered it.

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

On your desktop, click Go, then click Utilities.
Double click Activity Monitor.
Click CiscoVideoGuardMonitor, then click the quit button.

Sky Go Keeps Freezing On Laptop

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

Sky Go Freezing Point

a) If you’re using Windows Where is user library folder on mac.

Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
Under View by, click Large icons.
Click Programs and Features.
Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
Go to Local > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

On your desktop, click Go and click Applications.
Remove the Sky Go app.
Go back to your desktop, then click Go and click Go to Folder.
Type “~/library” and click Go.
Go to Cisco, then remove the VideoGuardPlayer folder.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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